Privacy policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Intergas Heating Ltd, a limited liability company, registered in England and Wales under number 06459477 (“Intergas Heating“, “we” and “us“) collects, uses and is responsible for certain personal information (“personal data“) about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

Information collected by us from you and how we use it

In the course of operating our website and through your use of our website we collect the following personal information when you provide it to us for the purposes we describe below. We also use cookies – see our Cookie Policy for more information.

Warranty card

If you use the website to register a warranty card you are required to fill in a form. With this form Intergas Heating processes the following personal data received from you:

Boiler Type
Serial Number
Name
Address (2 lines)
City
Postal Code
Date of installation
E-mail address
Installer Company information

Intergas Heating needs to process this personal data to be able to answer your questions regarding the use or operation of your boiler/heater quickly and accurately.

Receive literature by post form

If you would like to receive any literature from Intergas Heating you can fill in the designated form. With this form Intergas Heating processes the personal data as provided in the form. Processing this personal data is required in order to fulfill your request.

Employment application form

When you would like to send in an open application or apply for a specific job mentioned on the website you are required to fill in a form. With this form Intergas Heating processes the personal data as provided in the form.

Intergas Heating requires this personal data to review your application and contact you about your application. Intergas Heating will process the personal data you provide solely for this purpose.

Request training form

When you would like to receive any training from Intergas Heating you are required to fill in a form. With this form Intergas Heating processes the Personal Data as provided with the form.

Intergas Heating requires this personal data to contact you regarding the training and to provide the training services. Intergas Heating will process the personal data you provided solely for this purpose.

Training Evaluation Form

When you would like to give feedback this user is required to fill in a form. With this form Intergas Heating processes your e-mail address and your feedback to evaluate the training.

Who we share your personal information with

The personal data that we acquire via the website will only be shared with the following persons:

Sub-contractors (including processors as defined in the GDPR) that are used by Intergas Heating to provide the services that are offered via the website and that cannot be performed by Intergas Heating itself.
Group companies of Intergas Heating.

Intergas Heating has concluded agreements with or will conclude agreements with these third parties that meet the requirements of the GDPR.

We may share your personal information with interested parties in connection with any sale of, or investment in, our business or transfer of any of our assets.

We may share personal information with law enforcement or other authorities if required by applicable law.

Whether information has to be provided by you, and if so why

The provision of contact information is required from you to enable us to communicate with you. Other information (e.g. warranty card information or employment information) is needed for us to enter into (or at your request take steps to enter into) or perform our contract with you or provide the goods or services you require. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

Intergas Heating will keep your personal data relating to your warranty card for up to 15 years as this is the warranty period on certain parts.

Intergas Heating will delete your personal data relating to any request for literature by post after the documentation has been sent to you.

Intergas Heating will typically delete your personal data relating to an employment application form 4 weeks after the application procedure has ended [(unless we decide to employ you or to continue to engage with you and we may retain such information for longer than this period up to the date any legal limitation period ends in relation to the recruitment process)].

Intergas Heating will delete personal data relating to training services as soon as the training services have been provided. However your feedback will be kept [for a reasonable period of time] to improve our training; your email address will be deleted 4 weeks after your feedback is received.

Reasons we can collect and use your personal information

We rely on the following lawful bases to collect and use your personal information:

In order to enter into and/or perform any contract we have with you (including any contract of employment)
For our legitimate interests in running our business and in providing any requested services, training and information to you and keeping you informed about our products, their operation and safety and deal with your queries; also in order to consider any job applications you may submit to us. These activities benefit both us and you and are considered to be in both our interests and we only collect and process information necessary for these purposes.

We may also rely on your consent as the lawful basis processing where the law requires us to obtain consent (e.g. certain categories of electronic marketing).

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information that this Privacy Notice is already designed to address
access to your personal information and to certain other supplementary information
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
withdraw your consent to our processing where we are relying on consent as the lawful basis for the processing in question

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us
let us have enough information to identify you,
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 26-06-2018 and last updated on 06-05-2021.

We may change this privacy notice from time to time, when we do we will inform you by placing an updated copy on our website or otherwise informing by email or other means of communication.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email or letter or call us:

Intergas Heating Ltd
Address: Unit 2, Easter Park, Worcester Road, Kidderminster, DY11 7AR
Phone: 01527 888000
E-mail: info@intergasheating.co.uk